UPDATE: If you’d like to learn the techniques to creating a killer culture, Zappos has published the audio version of Tribal Leadership, available for FREE.
We had the wonderful experience spending a day at Zappos.com, the world’s biggest online shoe store. They have truly perfected the art of culture. Not only are their core values well-known throughout the company, they actually have the means to track the values across departments.
The internal maxim of the company is “We’re a customer service company. We just happen to sell shoes.” And they certainly live the brand. They not only treat their customers well (evidenced by having zero limits on the amount of time the call center can spend with a customer), they treat their employees with equal respect. The decorated hallways, nap rooms, and free lunches barely scratch the surface. If you take a deeper look you see the life coach on staff, the contests, random parades and campy department videos. And if you take a much deeper look, you can see people’s eyes light up as they walk down the hall of a company that is more like a family than anything.
In our estimation, Zappos is one of the few companies that have successfully entered Stage Four and are looking to stabilize it before being pulled into Stage Five. This may seem easy at first glance for a company with happy employees and revenues that just broke $1 billion per year. However, it’s inevitable that a company of 1600 people with departments whose goals are not always clearly in sync will run into growing pains.
If Zappos can create a culture of coaching and triads, around a noble cause that unites all departments, they will upgrade to a rock steady Stage Four, and as we demonstrated in the book, prime themselves for the world to call them into Stage Five.






Tribal Executive Interview 1/5/2010
To Executives and Business Leaders:
“What if you entire organization rallied behind
the ideal strategy and direction for 2010, the
market responded to your offerings,
and your company’s strong culture attracted
and retained top talent?”
This call has passed. Download RECORDING OF CALL here.
Join the Tribal Executive call this week when John King (CultureSync’s Co-Founder and Senior Partner) interviews Glen Esnard. Glen is prominently featured in Tribal Leadership and is a successful entrepreneur and executive, currently serving as President of Capital Markets for Grubb & Ellis. Glen has a powerful story to share that can help you bring your own leadership to another level.
Glen began his Tribal Leadership journey at CB Richard Ellis as a Senior Manager. Like most senior professionals with many direct reports, he initially thoughts he was already an effective leader. But through applying the Tribal Leadership methodology he transitioned from a Stage 3 leader to an effective Stage 4 Tribal Leader in his company. During this call you will learn exactly how he made the transition.
Glen will share how he
Download RECORDING OF CALL here.
Even though this call has passed, you can receive invitation to future calls, by filling out the registration form below.
Download RECORDING OF CALL here.
Your Continued Success,
The CultureSync Team
John King
Dave Logan
—